Agentic AI in Customer Communications: What’s Real, What’s Useful, and What’s Next with Dialpad

AI is quickly becoming part of everyday business conversations, but many organizations are still trying to separate what is genuinely useful from what is simply new. For IT leaders, operations teams, and business decision-makers, the real question is not whether AI matters. It is where it can create practical value, how it fits into existing workflows, and what risks need to be addressed before adoption.

In this month’s PizzaCast, All In Technology will be joined by our partner Dialpad for a practical discussion on agentic AI and how it is starting to shape customer communications, internal collaboration, and business workflows. We will explore how AI is moving beyond simple automation and into more active support during live conversations, follow-up tasks, coaching, and team productivity.

Dialpad Agentic AI provides real-world capabilities like AI recaps, AI playbooks, AI scorecards, live coaching support, and integrations with platforms such as Salesforce, HubSpot, and Zoho, along with a strong focus on trust, security, and compliance.

What We’ll Cover

During this session, we will walk through both the strategic and practical considerations surrounding agentic AI, including:

• What “agentic AI” actually means in a business setting
• How AI is beginning to support live conversations, coaching, summaries, and next-step recommendations
• Where AI can improve responsiveness, consistency, and operational efficiency
• How communications platforms are using AI to support teams in real time
• Key trust, security, compliance, and governance questions leaders should address early
• Practical considerations for organizations evaluating AI-powered communications tools

This conversation will balance technical insight with practical guidance, making it useful for hands-on IT professionals as well as executive leaders responsible for operations, customer experience, security, and business performance.

Who Should Attend

This PizzaCast is ideal for:

• IT Directors and IT Managers
• Operations and Customer Experience Leaders
• Security and Compliance Decision-Makers
• Business Owners and Executive Leaders
• Teams evaluating AI for communications, collaboration, or workflow improvement
• Organizations trying to build a practical AI roadmap without rushing into the wrong tools

If your organization is being asked to explore AI in communications, AI-assisted workflows, or AI-powered support tools, this session will help provide a more grounded starting point.

Why Agentic AI Matters

A lot of AI messaging today focuses on broad promises. What business leaders actually need is a better understanding of how these tools affect real workflows, real teams, and real decision-making.

Agentic AI is especially worth watching because it is increasingly tied to action, not just output. That means organizations need to think about usability, implementation, integrations, oversight, and trust all at once. This PizzaCast is built to help make that conversation more practical.

May PizzaCast Event Details

Date: Thursday, May 21, 2026
Time: 11:30 AM MT / 12:30 PM CT
Location: Virtual Webinar via Microsoft Teams

This is a live, interactive session where you’ll gain practical insight into agentic AI, AI-powered communications, and the questions organizations should be asking as these tools become more common across customer and business environments.

Qualified attendees who register by Tuesday, May 19th will receive complimentary pizza delivered for the session.

Registration will remain open after that date for webinar attendance, but pizza delivery closes two days prior.

Sign Up Below

Register for the May 2026 AIT and Dialpad PizzaCast below: